Nudge requires at least one impression on a URL from your account before it can mark it active.
Common Issues we see:
Code not on page
If you select "Check Installation" next to the URL, Nudge will check the content to determine whether it's running or not. If the status is red, the code is not installed. If yellow, please follow the warnings described immediately after. If you're not sure what to do next, please contact firstname.lastname@example.org directly.
URL is different to what's on page
If you select "Check Installation" next to the URL, Nudge will check the URL. If Nudge detects the tracking URL is different to what you pasted, it will display a message. Please use the URL under the "Tracked URL" heading.
If your organisation has multiple accounts, there is a chance that the incorrect piece of code is on page. If you believe this to be the case, please contact email@example.com directly. Please check back here, as this metric will be added to the automated installation checker.
Nudge, under extreme circumstances, can experience delays between receiving traffic, and assigning it to your campaign. If your URL is marked as green by the checker, and you're still not seeing traffic, this might be the case. Please check for notifications at the top of your dashboard, or contact support at firstname.lastname@example.org.